Shipping & Returns

 

Shipping Policy

Your purchase will be shipped within 3 business days upon receipt of payment. 

Stun Gun Defense Products offers:

  • FREE Ground shipping on ALL orders! (Continental USA only)
  • $10.00 Flat Rate Ground shipping for Non-Contiguous USA (Alaska and Puerto Rico)
  • Standard Ground Shipping – Will be delivered within 3-10 business days.
  • Contact us directly for rush shipping (additional charges apply): sales@stun-gun-defense-products.com
  • Physical address required for ALL TASER orders which are shipped by UPS Ground.
       UPS cannot deliver to a P.O. Box. Adult signature required on delivery.

 

By making a purchase you agree to the Terms & Conditions and understand that some products may not be shipped to restricted areas.

*Stun guns and TASERs are considered weapons, and cannot be shipped internationally.

 **Rush shipping may NOT be available on all items.

 


Return Policy

We guarantee your satisfaction, and accept all returns within 30 days of purchase.
See individual product descriptions for any extended warranty details.
*Please note that this does NOT apply to TASER products. We do not accept returns on TASER products.

Defective Returns:

We stand behind our products and want our customers to be satisfied. Defective items may be returned within 30 days to us for a replacement or in-store credit except for TASER products. Defective Taser products will need to be exchanged directly through Taser International at www.Taser.com. Some products may carry an extended Manufacturer Warranty, see individual product descriptions for additional details.

TASER Warranty Terms

Our 30 Day Warranty covers defects in workmanship and manufacturing. The product must have been used properly and be in good condition. Any modifications will void your warranty. The warranty does not cover damage resulting from accident, abuse, misuse, or lack of proper care. Our stun guns have maximum charging times which are listed in the instructions included with your product, overcharging can damage the unit and void the warranty. We reserve the right to determine if the product is defective and within warranty.

 

Non-Defective Returns:

We guarantee your satisfaction. If for any reason you want to return a non-defective item, you have 30 days from the purchase date. *Please note that this does NOT apply to TASER products. Under no circumstances will we accept returns on TASER products.

*All TASER sales are Final. Non-defective TASER products are non-returnable.

To receive an exchange or in-store credit, non-defective returns must be in original, undamaged condition, including accessories and packaging. Due to the nature of our products, all non-defective returns are subject to a 20% re-stocking fee. Products returned with missing items will not qualify for the full return. Some products, like Tasers, are non-returnable. Return shipping costs for non-defective returns is the responsibility of the customer.

 

Returns Process:

  • Email Us at orders@stun-gun-defense-products.com for a Return RMA number.
  • Once you have received your Return RMA number, return your order to the address supplied with yor RMA number. Please make sure your RMA number is clearly written as part of the return address.
  • We recommend shipping with a tracking number to avoid lost/misdirected returns, shipping & handing not included.
  • Upon our receipt of the approved return, we will issue your exchange or in-store credit.

 

In-Store Credit Policy:

In-Store Credit is provided to our customers using Gift Certificates. You will receive a Gift Certificate ID Code via email to use for your next purchase during Ckeckout, and is able to be applied towards tax. Remaining balances can be used towards furture purchases.