Taser Safe Escape Product Replacement Guarantee


Taser International's Safe Escape Product Replacement Program

When an X26C/P, M26C, X2 C2, Bolt or Pulse Conducted Electrical Weapon is used in self-defense, the weapons may be deployed and left behind providing the Purchaser a window of opportunity to get to safety and call law enforcement. TASER International will replace the TASER X26C/P, M26C, X2 C2, Bolt or Pulse weapons free of charge, with the same product or a like product, at TASER International’s option, if the Purchaser provides, within one year following the event, the following information to TASER International:

  • 1. A copy of the official police report documenting the incident, the use of the product in self-defense, and the loss of the product;
  • 2. Proof of purchase of the product;
  • 3. Check or a credit authorization for the shipping and handling fees; and
  • 4. Purchaser's name, physical address (no P.O. Boxes allowed), and phone number of where to send the replaced item.

Purchaser is responsible for any expedited shipping or handling costs for the replacement weapon. A replacement product assumes the remaining warranty of the original product or 90-days from the date of replacement, whichever provides longer coverage to the Purchaser.

TASER International’s Safe Escape Product Replacement Guarantee is not available or applicable: (1) On any international (Non-United States) sales or uses of TASER Citizen Products; or (b) To any Purchaser who uses the CEW for a commercial purpose.

All Taser replacements are offered through Taser International (the manufacturer) not Stun Gun Defense Products. Any questions pertaining to the Lifetime Replacement Guarantee should be sent to Taser International